Privacy Policy

Last Updated: April 10, 2026

1. Introduction

Silver Rock Enterprises Inc. ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard information in connection with our services, including automated SMS text messaging notifications, operated under the CallCenterUSA brand.

2. Information We Collect

In the course of providing our services, we may collect the following information:

• Name and contact details
• Mobile phone number
• Email address
• Role or organizational affiliation
• Message delivery status and timestamps

3. How We Use Your Information

We use the information we collect to:

• Deliver automated notifications relevant to the service you have been enrolled in
• Confirm message delivery and acknowledgment
• Process opt-out and preference requests
• Maintain operational and audit records
• Improve the reliability of our notification services

4. SMS/Text Messaging Privacy

Silver Rock Enterprises Inc. operates automated notification services under the CallCenterUSA brand that communicate with authorized recipients via SMS text messaging.

We will not sell, share, or disclose your mobile phone number, SMS opt-in data, or any information collected through SMS communications to any third parties for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties.

Message frequency varies by service. Message and data rates may apply.

You may opt out of SMS notifications at any time by replying STOP to any message. Reply HELP for assistance.

5. HIPAA Compliance

CallCenterUSA operates a HIPAA-compliant secure messaging platform (SecureLinx). SMS text messages sent by our system contain no protected health information (PHI). All PHI is stored and transmitted only through the encrypted SecureLinx application. SMS messages are limited to generic notification alerts.

6. Data Sharing

We do not sell your personal information. We may share information only in the following circumstances:

• With service providers who assist in delivering notifications (e.g., telecommunications carriers), solely for the purpose of message delivery
• When required by law, regulation, or legal process
• To protect the rights, safety, or property of Silver Rock Enterprises Inc. or others

7. Data Retention

SMS and notification records are retained for operational and audit purposes. Phone numbers and associated contact information are removed from our systems when a recipient is deactivated by an authorized administrator.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

CallCenterUSA (Silver Rock Enterprises Inc.)
Email: support@callcenterusa.us
Phone: (702) 998-3245